Introduction

Welcome to Jawaher ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, mobile application, or use our services, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all users of our e-commerce platform, whether you are browsing, purchasing, or creating an account with us. By using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Personal Information You Provide

We collect information you directly provide to us, such as when you:

• Create an account or register for our services
• Make a purchase or place an order
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Leave reviews or ratings for products
• Apply for employment with us

This information may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Date of birth and gender (if provided)
• Communication preferences
• Any other information you choose to provide

Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, searches)
• Location information (if you enable location services)
• Cookies and similar tracking technologies
• Shopping behavior and preferences

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders and transactions
• Providing customer support and responding to your inquiries
• Personalizing your shopping experience and product recommendations
• Sending you order confirmations, shipping updates, and account notifications
• Marketing and promotional communications (with your consent)
• Improving our website, mobile app, and services
• Preventing fraud and ensuring platform security
• Complying with legal obligations and enforcing our terms
• Conducting research and analytics to better understand our customers
• Managing loyalty programs and rewards

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our business (payment processors, shipping companies, email services, etc.)
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets
• Legal Requirements: When required by law, court order, or government regulations
• Protection of Rights: To protect our rights, property, safety, or that of our users
• With Your Consent: When you explicitly agree to share your information
• Partners: With selected business partners for joint marketing initiatives (only with your explicit consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to ensure they meet industry standards and regulatory requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing of your personal information
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information about our cookie practices, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.